EL CENTRO NACIONAL DE NUEVAS TECNOLOGIAS APLICADAS A LA RESOLUCION DE DISPUTAS DE UMASS A CREADO UN PROTOTIPO DE OMBUDSAMN ONLINE!

NCTDR Develops Online System For U.S. Soldiers To Resolve Problems at Walter Reed Army Medical Center and Elsewhere

AMHERST, Mass. – U.S. soldiers seeking treatment at the Walter Reed Army Medical Center in Washington, D.C., and in Army medical facilities worldwide, will have a new tool to help them thanks to an online system being developed. NCTDR, working with the National Mediation Board (NMB), has created a prototype online Ombudsman access portal that allows individuals to ask questions, post replies, or simply provide information to the Army Ombudsman. It is a safe, effective and confidential means of augmenting the existing advocacy program that is neutral and outside the chain of command. The online Ombudsman portal allows for all interested parties (patients, family members, doctors, staff and the public) to communicate with the Army Ombudsman, and to do so anonymously. The Army’s online portal is now under development and should go online during the summer.